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Technical support is
offered between 9:00am and 4:00pm Monday through Friday.
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The following FAQ can resolve
the most common technical support questions.
If the following answers do not remedy your problem, email or call our
Technical Support Team. |
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FAQ
Frequently Asked Questions
Q |
1.
When I enter the training program, it stops on the "Loading
Startup" and I can not proceed with the training.
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| A |
NORCAT's IBT requires
that you have the Macromedia Flash 4 player installed. Without this plug-in, the training
engine will not start.
To automatically install the plug-in, click HERE
and follow the instructions at Macromedia site. |
Q |
2.
After I enter my UserID and Password in the training program, the "Verifying
User" message continues to blink and the program does not proceed.
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| A |
A)
If you are using Windows 95 only and Internet Explorer, you may have to use Netscape to
run the training. We recommend using Windows 98, ME, or 2000 and Internet Explorer. B) "Cookies" must be enabled in your
browser security options. See your network administrator for assistance.
C) JavaScript must be enabled in
your browser security options. See your network administrator for assistance. |
Q |
3.
My computer is experiencing problems installing Macromedia Flash
Player.
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| A |
Your browser security
settings must be set to "Medium" to install ActiveX plug-ins. See your network
administrator for assistance. |
Q |
4.
I enter my UserID and Password and the program responds "No
Authorization."
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| A |
Ensure that you have
entered the correct UserID and Password. Sometimes the letter "l" and the
number"1" look similar. Try substituting one for the other. If
problem persists,
contact your manager for a new UserID and Password. |
Q |
5.
When I am progressing through my training, sometimes the content is slow to come in.
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| A |
Due to Internet
congestion beyond the control of NORCAT, loading time may vary during peak Internet hours. |
Q |
6.
If I exit the training program, or my browser crashes prior to completing the training, do
I lose my records?
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| A |
NO. The training
program keeps track of your progress, and at the most, you may have to redo a minute or
two of the program. |
Q |
7.
I am using an Apple computer, and I am confident that I have the latest Flash plug-in, but
the spinning logo does not appear.
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| A |
Sometimes Apple
computers do not recognize the auto-detect feature. If the training program runs ok,
proceed with your training. |
FAQ for Administrators
Q |
1.
When I try to log-on to the record Administration System, the message "Account
Information Missing! Please refer to your email" appears. |
| A |
You MUST enter the
record Administration System through the link that was provided to you in your
"Account Confirmation Email." Contact NORCAT for more information. |
Q |
2.
You do not have permission to run the Flash Plugin. |
| A |
The browser security
setting for your organization are set not to allow Active X or Java Plugin to execute.
To fix this problem:
- From your browser menu select 'Tools'
- From the 'Tools' menu select 'Internet
Options'
- Select the 'Security' Tab when
the dialog box loads
- Select 'Trusted Sites' Icon in
the zone list
- Click the 'Sites' Button
- Un-check 'Require server verification
[https:]'
- Type *.norcattraining.com in the
zone text box
- Click the 'Add' Button
- Click the 'Apply Button' to apply
setting
- Click the 'OK' Button and Restart Your Browser
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